Shipping

Shipping & Handling Policy

All shipping dates are approximate and are based upon current availability of products and prompt receipt of all necessary information. All complete orders received before 11:00 A.M. Mountain Standard Time (MST) will be shipped out on the same day depending on the availability of the product except for ground shipping which will be processed within 2-3 business days. Orders not shipped on the same day are usually shipped next day or as soon as the products are available to us. The customer will be contacted through email and/or telephone for backorder items. Backorder items will be shipped out as soon as the product is available.


We will not be personally liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by:

• Strikes, fires, disasters, riots, Acts of God;
• Acts of customer;
• Governmental action; or Any other cause or condition beyond Komsec VMS LLC reasonable control in the event of any such delay or non-performance.

We will ship all orders through the services provided by UPS:

UPS Ground,

UPS 3 Day Select,

UPS 2nd Day Air,

UPS Next Day Air

We will not be responsible for the delay in delivery by UPS service. In the event of a delay, the Customer Service Department will track the order with UPS. The accuracy of the address is the responsibility of the cardholder. We reserve the right to cancel any approved orders that have different billing information and shipping information.

Address corrections that are made while in transit or after delivery to a wrong address are expense to the cardholder credit card as we incur charges from UPS for this service.

Refused or undeliverable shipments will be subject to a 20% restocking fee, in addition to applicable shipping fees, insurance fees, and any losses incurred by us.

You are responsible for all other fees and/or charges inclusive but not limited to reroute fees, any customs, duties, sales, use, value added, excise, federal, state, local or other taxes, unless stated otherwise on the invoice.

Extra shipping charges may be applied to orders that include large size products such as monitors, complete camera systems, and UPS (uninterruptible power systems). Our Sales Department will contact you for further details if this is applicable. Product Part number or picture may be differ in some cases. Komsec VMS LLC is not responsible for typological mistakes.